FAQs

We will always choose to repair, if possible. This keeps your costs down and makes for a quicker completion time.

Please note that we can only repair front windscreens if the chip or crack is smaller than a one-dollar coin. All other windscreen damage, broken side-door glass panels and rear windows require replacement.

We often perform the same or next-day services. However, the main factor that affects this timeframe is the availability of the glass, parts or other materials required for your service. Fortunately, we have a large auto glass inventory in our warehouse, which allows us to provide fast service.

Yes. We provide a lifetime warranty on all workmanship giving you total peace of mind. This means we will repair any defects that are related to our work completely free of charge.

We accept cash, bank cheques, EFTPOS, all major credit cards including American Express, AFTERPAY and ZIP Pay. However, please note that some payment methods may incur additional charges from the payment processor.

Once we arrive onsite we complete windscreen stone chip repairs in about 15-30 minutes. Windscreen and other auto glass replacements including car windows, normally take around 1 hour.

Following the service, chip repairs usually require no waiting before driving. However, windscreen replacements usually require a 30min-1 hour wait time to allow the fast-drying adhesive to set.

The total cost of repairing your damaged auto glass will depend on various factors unique to your situation. For repairs, it depends on how extensive the damage is. For replacements, it depends on your car’s make, model, year of manufacture, whether you want genuine or after-market glass, etc.

Contact us for a no-obligation, Free Quote to gain an accurate answer for your vehicle.

When we or anyone else performs a windscreen chip repair, there is a slight possibility of further cracking due to the pressure of the repair process.

If this happens it means your glass was not strong enough to tolerate a repair. If this unfortunately happens, we can assist you with a windscreen replacement quote.

Metro Auto Glass uses the latest ADAS calibration equipment to re-calibrate your ADAS device after we replace your windscreen. This ensures your Advanced Driver Assistance System performs properly with your new glass to keep you safe on the road. 

For chip repairs, your car will still retain this functionality. For windscreen replacements, your new glass must have the technology to maintain this rain-sensing feature. We provide this type of glass and will ensure all the electronics are connected and working before we leave.

We frequently repair or replace windscreens and windows for cars and trucks. However, we also provide these services for vans, utes, SUVs, 4WDs, prestige and luxury vehicles, classic cars, limousines, hearses, buses and all other vehicle types.

We offer the choice of genuine or aftermarket glass. All glass we provide meets Australian standard AS/NZS2080. Rest assured, we only use high-quality and reliable products from trusted manufacturers.

We have a workshop that you can visit in Strathfield South. However, we also operate a mobile service throughout Sydney where we come to you and complete all work at your vehicle’s location. Please call us to arrange a free call-out or to schedule a repair at our workshop.

After a windscreen chip repair, you will always see a slight difference in the glass where the repair occurred. This means the glass will not be returned to its original condition like it was when brand new.

This depends on your insurance policy. Most insurance companies offer windscreen protection cover. This means the insurance company will cover the cost of repair or replacement of the damaged glass. If in doubt please ask your insurer or talk with us.